退款政策 / Refund policy
管理者：墨聽工程團隊。聯絡：[email protected]。生效日期：2026-11-13。
繁體中文
目前 M1 免費，沒有付款、訂閱、付費額度或退款交易。付費方案即將推出，目前無法購買。本文件只描述 M2 的預定架構，不表示商品已推出，也不要求使用者付款。
預定由 Portaly 販售 Plus NT$99／月、Pro NT$299／月，分別提供每週 24,000 計費字元／85,000 計費字元；NT$99／NT$299 加購包分別提供永久有效的 75,200 計費字元／282,000 計費字元。永久額度指不按週或訂閱到期歸零，不代表服務永不終止；若服務終止，未使用權益的處置須先公布並依法處理。額度單位、週重設時間／時區、是否結轉、扣抵順序：以計費字元計算；每週一 00:00（Asia/Taipei）重設週額度，未用完的週額度不結轉；先使用當週額度，再使用加購包；加購包額度不會到期。
付款方式、發票／收據責任與稅務揭露、開通時間：首波付款僅透過 Portaly 處理；付款選項、發票／收據、稅務揭露與開通時程等細節（待公布）。實際 Portaly 商品頁：（待公布）。自動續訂是否啟用、取消管道與生效時間：（待公布）。這些事實未確認前不得上架收款。
如有重複扣款、未交付、額度錯誤、重大服務故障或退款需求，請聯絡 [email protected]，提供 Portaly 訂單編號、付款日期、商品與問題描述；不要提供完整信用卡號、通行碼或 Azure 金鑰。管理者應核對交易與可用／已用額度，說明判定、金額與後續處理，並透過 Portaly／原付款管道依實際可用程序辦理。一般退款條件：購買後 7 日內、且該筆購買的額度完全未使用，可全額退款；請以電子郵件寄至 [email protected] 申請。依法不得排除的權利依下一段處理。實際退款入帳時間（待公布）。不得自行承諾 Portaly 尚未確認的退款時程或功能。
數位商品並非一律「購買後不得退款」。是否符合通訊交易解除權的法定例外，須依實際商品／服務性質、事前告知與消費者事先同意等要件判斷。週額度訂閱與永久加購包須分別審核；不能只因使用過部分額度就宣稱一概排除解除權。依法不得排除的通訊交易解除權、未交付與瑕疵責任均不因本政策而免除。
審核參考：行政院消費者保護會：通訊交易解除權及例外；Portaly 官方數位商品說明。這些參考不取代對實際交易條件的法律審查。
English
Operator: MOTING Engineering Team. Effective date: 2026-11-13. M1 is free and has no payment, subscription, paid quota, or refund transactions. Paid plans are coming soon; nothing is purchasable yet. This policy describes planned M2 offerings only and is not an invitation to pay.
Planned Portaly products: Plus NT$99/month with 24,000 billed characters weekly; Pro NT$299/month with 85,000 billed characters weekly; permanent add-on packs at NT$99 for 75,200 billed characters and NT$299 for 282,000 billed characters. Permanent means no weekly or subscription-expiry reset, not a promise that the service can never close. Treatment of unused entitlements upon closure must be disclosed and comply with law. Quota units, weekly reset time/timezone, rollover, and consumption order: Quotas are measured in billed characters. Weekly quota resets every Monday at 00:00 Asia/Taipei; unused weekly quota does not roll over. The current week’s quota is used first, then add-on packs. Add-on packs do not expire.
Payment, invoicing/receipts, tax disclosures, and delivery timing: Payments will be processed through Portaly only in the first wave; payment options, invoicing/receipts, tax disclosures, and delivery timing (to be announced). Store: (to be announced). Auto-renewal status, cancellation channel, and effective timing: (to be announced). Do not sell before confirming these details.
For duplicate charges, non-delivery, quota errors, significant service faults, or refund requests, contact [email protected] with your Portaly order number, date, product, and issue. Do not send full card details or credentials. The operator should review delivery and used/unused quota, explain the decision and amount, and coordinate through Portaly/the original payment channel using the available procedures. Standard refund conditions: request a full refund by email to [email protected] within 7 days of purchase, provided none of that purchase's quota has been used. Actual refund settlement timing (to be announced). Do not promise unconfirmed Portaly features or timing.
Digital goods are not automatically non-refundable. Any statutory exception to withdrawal rights depends on the actual product/service, required disclosures, prior consumer consent, and other applicable conditions. Weekly subscriptions and permanent packs need separate review; partial use alone does not establish a blanket exclusion. Statutory consumer withdrawal rights that cannot lawfully be excluded, and responsibilities for non-delivery or defects, are not waived by this policy.
Review references: Taiwan Consumer Protection Committee and Portaly digital goods guide. These do not replace review of the actual transaction terms.